WAITER/WAITRESS

  • Full Time
  • Nairobi

Corporate Staffing

Key Responsibilities

  • Operates as the principal salesperson in the restaurant and ensures that guests are accorded high level of customer care.
  • Ensures that the tables are well arranged and wiped before set-up is done.
  • Ensures that the cutlery and crockery used by the guests are clean and properly polished.
  • Sorts and polishes all menus before presenting them to the guests.
  • Ensures that the glasses used for serving guests are clean and well-polished.
  • Promptly and courteously takes orders for food and beverage from guests, posts the same in the POS and serve accordingly.
  • Confirm food and beverage orders as per the restaurant service guidelines.
  • Accurately records, pre-checks and picks-up all food and beverage orders as per the restaurants service guidelines
  • Have a thorough understanding and knowledge of all food and beverage items on the menu and be able to recommend Food and Beverage combinations and up sell alternatives.
  • Informs and explains all the day’s specials and makes suggestions on food & beverage items to the guests.
  • Up-sell or promote all specials as well as promoting slow moving items.
  • Draws a table plan for orders taken on each table.
  • Follows the right procedures when serving wines.
  • Ensures that the guest orders are served correctly (as per the guests’ specifications).
  • Makes follow up on all orders posted.
  • Keeps the guests informed of new developments in case of any delays.

 Skills & Qualifications

  • Must have a Degree in Hospitality Management
  • Atleast 3 years’ experience in the hospitality industry in a similar role preferably in a fast-paced establishment
  • Hospitality certification is a plus.
  • Excellent reading, verbal and written English skills.
  • Excellent personal hygiene and grooming habits.
  • Customer service oriented with a lively, energetic, and outgoing personality.
  • Well-organized and detail oriented.
  • Be able to remain rational and calm under pressure.
  • Be able to stand or walk for an extended period.

To apply for this job please visit www.corporatestaffing.co.ke.