• Nairobi


Job Description is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services. As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits. We are highly customer-centric and are committed towards finding innovative ways of improving our customers’ shopping experience with us Thank You and we hope you enjoy your experience with us.

We are looking for outstanding candidates to apply for a vacant position in the capacity of Store Operations Assistant, in our Shop Operation Department.


As a Store Operations Assistant, your role will entail:

1. Drop Shipping (DS) Order Fulfillment

  • Sharing Daily LPOS to deliver the DS orders within the course of the day.
  • Received Drop Shipping orders from the inbound team and processed them immediately.
  • Printed LPOs for Processing the received DS orders.
  • Made sure delayed orders are delivered by sellers at DS hubs.
  • Updated pending orders for Delayed orders and after-sale issues on Qingflow system.

2. Customer Support / Aftersale Queries

  • Replying customer messages in SOP stores.
  • Assisting offshore team on after-sale applications.
  • Calling out clients concerning their after- sale application to know the condition of the item so as to decide whether it can be exchange, return, refund or it should be repaired.
  • Follow up with service centers to prepare the items as quick as possible.
  • Notifying sellers concerning their after-sale applications.

3. Vendor Support.

  • Prepared vendor payment and submitted for approval on time.
  • Retrieved POP and Sales report and shared with sellers.
  • Price negotiations with sellers for preparation for platform campaigns.
  • Sending stock updates to offshore members.

Who Are You?

Required Skills and Competencies:

  • Diploma in Procurement/ Customer Service, Supply Chain Management or any other related field.
  • Proficiency in office soft-wares, including excel, word, PPT.
  • Serious, responsible and rigorous work attitude.
  • Teamwork, good time management and communication skills.
  • Accountable, adaptable and willing to learn & improve at all times.
  • High degree of professionalism with great Emotional Control.

Method of Application

Submit your CV, three recommendation letters from previous employers, copies of relevant documents and Application to
Use STORE OPERATIONS ASSISTANT as the subject of the email

Closing Date : 6 January. 2022