• Full Time
  • Nairobi

Corporate Staffing


  • Attend to clients/Candidates and visitors in a cordial and professional manner
  • Respond to clients who call the office requesting for the service
  • Promptly respond to client emails and effectively provide information on the service using the tailored responses available.
  • Follow up on all emails through phone engagement.
  • Exercising discretion when responding to client inquiries both on email and on-call depending on the nature of the request.
  • Interview clients on the phone or in-person to better understand their skills, qualifications, and experience, analyse their CVs, and provide them with career advice based on the answers they provide.
  • Billing clients on email (or in-person) depending on the years of experience they have.
  • Receiving payments in cash and submitting the cash to the manager at the end of the day.
  • Managing client relationships through ensuring they are informed of opportunities and training that would benefit them
  • Cross-selling different services to clients
  • Provide clients with a review of their CVs (in person, on email or phone) to offer guidance.
  • Preparing CVs and Cover Letters (upon request of the client once payment is done) and tailoring them to suit their experience and qualifications free of grammatical errors.
  • Researching and keeping track of current trends to ensure the CVs are up to standard and as per market trends.
  • Submitting the documents to clients on email, two to three working days upon payment for the service.


  • Diploma in Marketing or a Business Related Course or equivalent
  • Exemplary writing skills as writing is the core role
  • Previous customer service experience in a fast paced environment is an added advantage.
  • Personal integrity and ability to maintain confidentiality
  • Ability to multi-task and get things done to completion
  • Excellent planning and organizational skills
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Strong phone and verbal communication skills along with active listening
  • Ability to learn about services and describe/explain them to prospects
  • Customer focus and adaptability to different personality types
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Able to handle a high pressure environment
  • Between 24 and 27 years of age.

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